Main Article Content

Abstract

The target of that studying is to illustrate how the process of evaluating performance in organization in general and service institutions in particular important; this process represents a means to know the extending of the organization's efficiency in accomplishing its activities and its efficiency in achieving its aims .In addition, we used the Data Envelopment Analysis method (DEA), which is one of the most important quantitative methods in evaluating how a set of similar units performed, based on quantify their level of efficiency using a set of inputs and outputs. This study applied to the University of Chlef as a model for service institution and used the data for the season 2017-2018.


Two DEA models (CCR & BCC) have been employed with output orientation; The results showed that of 10 faculties in the University of Chlef, only two were able to make the full efficiency level namely the faculty of civil and architectural engineering and faculty of humanities and social sciences, which reflects their good performance, this qualifies the rest of the colleges followed them as reference to improve the level of performance and exploitation of resources best use.


JEL Classification: L25, A30, C61

Keywords

Performance Evaluation Service Organizations Data Envelopment Analysis method University of Chlef

Article Details

Author Biographies

Zahra Ziani, Hassiba Ben Bouali University, Chlef (Algeria)

Master

Fatma Boudia, Hassiba Ben Bouali University, Chlef (Algeria)

PhD

How to Cite
Ziani, Z., & Boudia, F. (2019). Performance evaluation in service institutions using data envelopment analysis method: Chlef University as a model. Management & Economics Research Journal, 1(2), 73-87. https://doi.org/10.48100/merj.v1i2.31
Cited by

References

  1. Al-Askari, A. C. (2000). Marketing (Strategic Approach), Dar Al-Shorouk, Amman, Jordan. [In Arabic]
  2. Al-Jarrah, A. S. A. (1990). Evaluating the efficiency of performance in light of the structural changes of the tourism sector - an applied study on the tourist island of Baghdad, (Master Thesis, Al-Mustansiriya University, Baghdad, Iraq). [In Arabic]
  3. Daoui, C. (2010). Analysis of the theoretical foundations of the concept of performance, Al-Bahith review, 7. [In Arabic]
  4. Al-Margouchi, A. M. (2008). Evaluation of Institutional Performance in International Public Organizations, Dar Al-Nasher Li-Aljamiaat, Egypt. [In Arabic]
  5. Al-Shaabi, K. B. (2004). The Use of Data Envelope Analysis Method in Measuring the Relative Efficiency of Administrative Units Applying to Chemical Industries and Plastic Products in Jeddah Governorate -Kingdom of Saudi Arabia, Journal of Administrative Sciences. 2. [In Arabic]
  6. Hafez A. A., & Abbas, H. W. H. (2015). Academic accreditation and quality applications in educational institutions, Ghaidaa House, Amman, Jordan. [In Arabic]
  7. Sharaf al-Din, A. Y. A, M. (2007). Evaluating the effectiveness of the performance of faculty deans at Sana'a University from the viewpoint of faculty members, (Master Thesis, University of Sanaa, Yemen). [In Arabic]
  8. Deanship of Quality Assurance and Academic Accreditation. (2014). Performance Indicators and Benchmarks, Handbook No. 4, Saudi Arabia. [In Arabic]
  9. Falih, F. A. & Abdulmajeed, A. M. (2005). Organizational behavior in the management of educational institutions, Maisarah House for Publishing, Distribution and Printing, 1st Edition, Amman, Jordan. [In Arabic]
  10. Al-Mahyawi, Q. N. A. (2006). Quality Management in Services, Dar Al Shorouk, Amman, Jordan. [In Arabic]
  11. Kahi, F. (2011). Towards an effective management of marketing competencies in the service economic establishment, the case of the Algerian mobile phone operator – Mobilis, Algerian Journal of Globalization and Economic Policies, 2. [In Arabic]
  12. Al-Sakka, M. I. (2008). Is Kuwait Turning into a Regional Financial Center: An Analysis of Technical Efficiency and Profitability of Commercial Banks in the State of Kuwait Compared to Banks of the Gulf Cooperation Council Countries, Journal of Economics and Management, King Abdulaziz University, Saudi Arabia, 22 (2). [In Arabic]
  13. Al-Mahdi, Y. F. A., & Salahal-din, N. M. (2013). Methodology for analyzing data envelopment method and its use in educational administration studies: an applied model on decision-making units at Ain Shams University, Journal of the Faculty of Education, 37, Part 2. [In Arabic]
  14. Cheng, G. (2014), Data Envelopment Analysis: Methods and MaxDEA Software, Intellectual Property Publishing House Co .Ltd, Beijing.
  15. Cooper & all. (2007). Data Envelopment Analysis: A Comprehensive Text with Models, Applications, References and DEA-Solver Software, Springer Sciencs + Business Media, USA.
  16. Cooper & all. (2011). Data Envelopment Analysis: History, Models and Interpretations, in Handbook Data Envelopment Analysis, 2nd Edition, Springer Sciences + BusinessMedia, USA.
  17. Hollas & all. (2002). A Data Envelopment Analysis of Gas Utilities Efficieny, Journal of Economics and Finance, Volume 26, N0 2.
  18. Lawrence & all. (1999). An Investigation of Returns to Scale in Data Envelopment Analysis, Omega The International Journal of Management Science, N0 27.
  19. Sherman, & Zho, (2006). Service Productivity Management: Improving Service Performance using Data Envelopment Analysis (DEA), Spriger Science+Business Media,USA.
  20. Vivien, M. (2006). Managing Projects in Human Resources, training and development, Kogan page, London.