Main Article Content

Abstract

There is no need to prove or argue that the company continues to be the pillar of a sustainable economy by representing the only rampart of the market economy. In the current global context of fierce international competition, the lack of quality within the Algerian company has become an imperative for competitiveness, sustainability, and development, creating a framework for improving productivity and organizational and managerial success. And its perfect mastery, through its good transmission and integration through training and skills development, can promote better performance. Given the importance of training in the success of the QMS set-up, Several companies have taken steps to monitor it by setting up an audit structure. The practice of an audit is essential for a company that is part of a continuous improvement process. This article is the result of fieldwork. For this contribution, we could take the elements collected during a survey carried out within the company ENIEM (National Company of the Household Appliances Industries). This is an Algerian public economic company. The survey, as a research tool, not only allowed us to understand the place of training in HRM but also to take the opportunity to highlight the steps that were used to conduct a training audit.

References

  1. « Audit de la formation a FILTISAC SA » mémoire en PDF, disponible sur : http://bibliotheque.cesag.sn/gestion/documents_numeriques/M0015GRH04.pdf consulté le 21/04/2018 à 14h15mn .
  2. Abdallah SEDDIKI, (2004) , Management de la qualité, OPU, Alger, p373.
  3. André CHARDONNET – Dominique THIBAUDON, (2003), le guide du PDCA de Deming : progrés continu et management , édition d’organisation , (2003), ISBN : 2-7081-2839-6, P56.
  4. ARDOUIN Thierry et LACAILLE Sylvain,(2005), l’audit de formation, Edition DUNOD, paris, p, 33.
  5. BENJAMIN Chaminade , (2005), RH&compétences dans une démarche qualité , éd Afnor, France, p 460-p461.
  6. Document interne de l’ENIEM.
  7. Document interne ENIEM, Unité Cuisson, service ressource humaines, 2018.
  8. Guy LE BOTERF, Serge BARZUCCHETTI, Francine VINCENT , (1995) , Comment, manager la qualité de la formation, 2ème édition, Les éditions d’Organisation, France, p 139.
  9. ISO 19011 : 2011: « Système de management de la qualité - Lignes directrices pour l'audit des systèmes de management ». édition, Afnor, France 2011
  10. ISO 9001 : 2008 : «Système de management de la qualité – Exigences ».édition, Afnor, France 2008.
  11. ISO 9001 : 2015 : «Système de management de la qualité – Exigences ».édition, Afnor, France 2015
  12. ISO 9004 : 2009: « système de management de la qualité- Lignes directrices pour l’amélioration des performances ». édition, Afnor, France 2009
  13. KOLB François, (2002) , La qualité, Essai sur l’évolution des pratiques de Management, Editions Vuibertp, 138.
  14. Norme Internationale ISO 10015 : 1999, « Management de la qualité- Lignes directrices pour la formation », Afnor, 1999.
  15. Rivard.P et al, (2010) , gestion de la formation et développement des ressources humaines, Edition presse université du Québec, P, 26.
  16. Shoji SHIBA, Alan GRAHAM, David WALDEN, (2003), TQM : 4 révolutions du management, éd Dunod, Paris, 2003, p478.

Article Details

How to Cite
Dahlab, A. (2019). Training Audit an Evaluation Tool in the Service of The Quality Management System (QMS). Management & Economics Research Journal, 1(1), 11-37. https://doi.org/10.48100/merj.v1i1.26
Cited by